Careers Center - Twin Lakes Home Health

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
The Home Health Business Manager is responsible for coordinating and directing the non-clinical operations of the agency and ensuring that all duties are performed in a timely manner. The Business Manager is also responsible for ensuring that all administrative support to Executive Director and/or Clinical Director and data entry functions are operating effectively and efficiently.
Additional Details
Essential Functions

  • Proficient with all aspects of data entry in operating systems as applicable, and Microsoft Office Suite including but not limited to Microsoft Excel, Word, and Outlook.

  • Maintains office/branch manuals as needed; i.e. administrative binder.

  • Responsible for the ordering of medical supplies and office supplies.

  • Responsible for submitting invoices to Home Office per policy timelines.

  • Performs technical billing audits per policy and follow-up with corrections.

  • Responsible for clerical functions in agency related to filing, work flow, etc.

  • Assures that all telephone traffic is managed in a professional, customer service oriented manner and is relayed to the appropriate people.

  • Responsible for customer service training for clerical and administrative support staff.

  • Participates in Performance Improvement Plan and processes.

  • Responsible for completion and tracking of PAFs (personnel action forms) references, health screenings, criminal background checks, and drug screens for new hires and existing staff if applicable .

  • Ensures completion and ongoing maintenance of HR/medical files for all agency employees and contract staff. (Ex. Primary Source license verification)

  • Payroll: Assures payroll accuracy. Run payroll integrity report; initial and file with unverified services and staff verified report.

  • Reviews OASIS Validation within 7 days of receipt of report and takes appropriate action.

  • Responsible for coordination of Personal Emergency Response Program including but not limited to: scheduling, deployment, cleaning, inventory management, and training of staff.

  • Responsible for the procurement of goods and services of the facility (ex. medical supplies, office supplies, and contracted services) within budgeted guidelines.

  • Responsible for monthly inventory of medical supplies.

  • Responsible for the annual distribution of physician satisfaction surveys.

  • Responsible for the timely evaluation of clerical support staff in conjunction with the Executive Director and/or Clinical Director.

  • Responsible for the day-to-day coordination, timely completion (reporting) and troubleshooting of all training and development activities i.e. new hire orientation, new to role training, and ongoing training and development

  • Assumes an active role in the coordination, facilitation, tracking and reporting of professional development of staff, ongoing skill development, and other mentoring activities .

  • Responsible for maintaining an office environment that fosters the professional growth and development of staff

  • Responsible for proficiency in and timely completion of the Business Manager Task List.

  • Coordinates outgoing and incoming mail for agency.

  • Assists with administrative duties related to the Human Resources department, including expediting recruitment advertisements, processing applications, and maintaining misc. databases.

  • Assists in the processing of paperwork related to injury and accident logs.

  • Assists the Executive Director and/or Clinical Director as needed in other agency processes and functions.

  • Any other duties as assigned.

Education Desired

  • BA Degree or equivalent working experience with supervision of administrative support staff.

Experience Requirements

  • Three (3) years of management experience required.

Skill Requirements

  • Demonstrates organizational, written/composition skills, and verbal skills.

  • Demonstrates typing skills, filing skills, and word processing skills (Microsoft Office Suite including Microsoft Word, Outlook, Excel, etc.)

  • Demonstrates ability to work independently.

  • Demonstrates strong process and people leadership abilities.

  • Demonstrates strong financial management skills.

Company Description:

Our company was founded over 20 years ago on the principle that "it's all about helping people," and we live by those words today. It's our mission to provide exceptional care and unparalleled service to patients and families who have placed their trust in us. We grow to fulfill this mission. When you become part of the LHC Group family, you're choosing a career path that will challenge you to grow both personally and professionally.
Every day, all across the country, our LHC Group family is helping people. There are 10,000 of us, standing shoulder to shoulder, helping the patients in our care live, fuller, healthier lives. We do this because helping people is, quite simply, the reason we exist. It's our purpose.


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